Anti‑Fraud Policy

Anti‑Fraud Policy

At ZenovaStore, customer safety and trust are our highest priorities.  
To protect our customers, our store uses automated and manual fraud‑prevention systems to detect suspicious activity.

1. Order Verification
We may review orders to ensure they are legitimate.  
If additional verification is required, we may contact you by email.

2. Payment Security
All payments are processed securely through trusted partners such as Shopify Payments and PayPal.  
We never store full credit card information and follow strict security standards.

3. Suspicious Activity
We reserve the right to cancel orders that show signs of:
• Stolen credit cards  
• Unusual purchase behavior  
• Mismatched shipping / billing information  
• Attempts to bypass security filters  

4. Customer Protection
If your payment method is flagged, this does not mean your order is rejected.  
Our support team will simply request additional confirmation to keep your account safe.

5. Zero‑Tolerance Policy
Any attempt to commit fraud against ZenovaStore or our customers will result in:
• Order cancellation  
• Permanent account restriction  
• Reporting to payment providers and relevant authorities  

6. Contact
If you believe your order was incorrectly flagged, please contact us at:  
support@zenovastore.com  
We respond within 24–48 hours.