Warranty Policy

Warranty Policy

ZenovaStore provides a limited warranty to ensure confidence and quality in every purchase.

1. Warranty Coverage
Our warranty covers:
• Manufacturing defects  
• Faulty components  
• Products that become unusable through normal use  

This warranty does not cover damage caused by misuse, accidents, unauthorized repairs, or neglect.

2. Warranty Period
Unless otherwise stated on the product page, all items include a 30‑day functional warranty starting from the delivery date.

3. What We Require
To evaluate a warranty claim, we require:
• Photos or videos clearly showing the issue  
• Your order number  
• A short description of the problem  

4. Resolution
Depending on the product and the issue, we may offer:
• A replacement  
• A partial refund  
• A full refund  
• A returnless refund (no physical return required)

5. Exclusions
This warranty does not apply to:
• Wear-and-tear items (e.g., cables, cloth goods)  
• Damage from drops, water, or modification  
• Lost or stolen items  

6. Contact
To submit a warranty request, email us at:  
support@zenovastore.com  
We aim to respond within 24–48 hours.