Shipping & Delivery

Shipping & Delivery Policy – ZenovaStore

1. Processing Time
Orders are processed within 1–3 business days.

2. Shipping Time
Asia: 6–12 business days
Europe: 7–15 business days
North America: 7–15 business days
Oceania: 8–16 business days
Middle East: 8–16 business days

3. Tracking Information
Tracking numbers are emailed once the order ships. Updates may take 2–5 days.

4. Customs & Import Fees
Customers are responsible for any customs duties or taxes.

5. Wrong Address Disclaimer
ZenovaStore is not responsible for incorrect addresses provided by the customer.

6. Lost or Delayed Packages
We will investigate with the carrier. Refund or replacement is issued if confirmed lost.